Refund policy
Last Updated: August 4, 2026
At Creative Junkie, every item is made to order specifically for each customer. Because each product is manufactured exclusively for your order, we generally do not accept returns, exchanges, or order cancellations once an order has been placed.
We encourage all customers to carefully review product descriptions, size guides, color selections, and shipping information before completing their purchase.
Requesting Assistance
If you believe there is an issue with your order, please contact us within 7 days of delivery by emailing support@creativejunkie.com.
To help us review your request, please include:
- Your order number
- A detailed description of the issue
- Clear photographs of the product
- Any additional information we request during our review
Failure to provide requested information may delay or prevent the review of your request.
Return Requirement
To help verify claims and reduce fraud, Creative Junkie reserves the right to require the return of any product before issuing any resolution.
If a return is requested, customers must follow the return instructions provided by Creative Junkie. Failure to comply with the requested return procedure may result in the denial of the request.
The customer is responsible for ensuring that any required return is shipped securely and received by Creative Junkie in the condition requested. A returned product does not automatically qualify for a replacement, refund, exchange, or any other resolution.
Resolution Process
Every request is reviewed individually based on the specific facts and circumstances of the order.
After reviewing your request, Creative Junkie may, at its sole discretion, determine that one or more of the following resolutions is appropriate:
- Product replacement
- Partial refund
- Full refund
- Exchange
- Store credit
- Discount code for a future purchase
- Replacement at a reduced cost
- Repair or replacement of individual product components, where applicable
- Any other resolution Creative Junkie determines to be appropriate
- No resolution, if the request does not qualify under this policy
Submitting a request does not guarantee approval or any particular resolution. Our goal is to review every request carefully, treat every customer fairly, and determine the most appropriate resolution based on the individual circumstances of each case.
Creative Junkie reserves the exclusive right to determine the most appropriate resolution for every request.
Limitations
This policy generally does not cover requests resulting from:
- Incorrect size selected by the customer
- Change of mind
- Personal preference
- Accidental purchases
- Normal wear and tear
- Damage caused after delivery
- Improper use, washing, storage, or care of the product
- Incorrect or incomplete shipping information provided during checkout
Fraud Prevention
Creative Junkie takes fraudulent claims seriously.
We reserve the right to request additional information, documentation, photographs, or the return of a product before making a decision regarding any request.
Any attempt to obtain products, refunds, replacements, or other compensation through fraudulent, misleading, or dishonest means may result in the denial of the request and any other action permitted by applicable law.
Payment Disputes & Chargebacks
If you experience an issue with your order, we encourage you to contact us at support@creativejunkie.com before initiating a payment dispute or chargeback. We are committed to reviewing every request fairly and working toward an appropriate resolution whenever possible.
Consumer Rights
Nothing in this policy limits or excludes any rights that cannot legally be excluded under applicable consumer protection laws.
Contact Us
Creative Junkie
Email: support@creativejunkie.com