Shipping policy

Last Updated: August 4, 2026

Thank you for shopping with Creative Junkie. Every Creative Junkie product is made to order. Please review this Shipping Policy before completing your purchase.

Order Processing and Production

Because our products are made specifically for each customer, orders must be produced before they can be shipped.

Most orders are processed and produced within approximately 1-6 business days after payment and order confirmation. Production times may be longer during product launches, holidays, periods of high order volume, or circumstances outside our control.

Production time is separate from shipping time. Estimated delivery begins after your order has completed production and has been transferred to the shipping carrier.

Business days do not include weekends or recognized holidays.

Shipping Rates

Shipping charges are calculated and displayed at checkout based on factors that may include:

  • Delivery destination
  • Product type
  • Package weight
  • Number of items ordered
  • Fulfillment location
  • Available shipping method

The shipping charge shown at checkout is the amount you will be charged for shipping unless additional charges result from incorrect customer-provided information, an unclaimed shipment, or customs requirements.

Estimated Shipping Times

Delivery estimates depend on where the product is fulfilled and the shipping method available for the order.

Estimated transit times may include:

  • Orders fulfilled within the United States: approximately 3–6 business days after production
  • International Special Line: approximately 9–14 business days after production
  • International Special Line Pro: approximately 7–9 business days after production
  • International Express: approximately 3–7 business days after production
  • International Standard Shipping: approximately 22–30 business days after production

Not every shipping method or fulfillment location will be available for every product or destination. The estimated shipping options and charges available for your order will be shown at checkout when applicable.

All delivery times are estimates and are not guaranteed. They do not include production time, customs processing, local holidays, carrier delays, severe weather, transportation disruptions, or other events outside Creative Junkie’s reasonable control.

Fulfillment Locations

Creative Junkie works with third-party production and fulfillment partners. Depending on product availability, order size, and delivery destination, an order may be fulfilled from a facility in the United States or another country.

Products within the same order may occasionally be produced or shipped separately. When this happens, you may receive multiple packages and tracking numbers. You will not be charged additional shipping solely because an order is divided into multiple shipments.

Order Tracking

When tracking information becomes available, it will be sent to the email address provided during checkout.

Please allow time for the carrier to scan and update the shipment after a tracking number is created. Tracking information may not become active immediately.

Customers are responsible for monitoring tracking information and responding promptly to delivery attempts, customs requests, or carrier communications.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address, recipient name, postal code, and contact information at checkout.

Please verify your information carefully before submitting your order. Missing or incorrect information may result in:

  • Production or shipping delays
  • Failed delivery attempts
  • Returned packages
  • Additional shipping charges
  • Replacement costs

Apartment, suite, building, floor, or unit numbers must be included when applicable.

If you notice an error in your shipping information, contact us immediately at support@creativejunkie.com. We will attempt to correct the information before shipment, but changes cannot be guaranteed once production or shipping has begun.

Once an order has shipped, the delivery address generally cannot be changed.

Returned-to-Sender and Unclaimed Packages

Packages may be returned to the sender because of an incorrect or incomplete address, failed delivery attempts, refusal of delivery, an unclaimed package, or failure to complete required customs procedures.

If an order is returned for a reason caused by incorrect customer-provided information, refusal, or failure to claim the shipment, the customer may be responsible for any additional shipping costs required to send the order again.

Original shipping charges may not be refundable in these circumstances.

International Orders, Customs, and Import Charges

Creative Junkie may ship to eligible international destinations. Product availability and shipping options may vary by country or region.

International shipments may be subject to customs inspections, import duties, taxes, brokerage charges, or other fees imposed by the destination country or shipping carrier.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping charge and are the customer’s responsibility. Creative Junkie does not control these charges and cannot predict their amount.

Customers are responsible for complying with the laws and import requirements of their destination country. Customs processing may cause delays beyond the original delivery estimate.

A valid phone number may be required by the shipping carrier or customs authorities for certain international orders. Failure to provide or confirm required information may delay or prevent delivery.

Delayed Orders

Delivery estimates are not guarantees. Delays may occur because of:

  • High order volume
  • Product availability
  • Carrier disruptions
  • Severe weather
  • Flight cancellations
  • Customs inspections
  • National or local holidays
  • Labor disruptions
  • Incorrect delivery information
  • Events outside our reasonable control

If tracking has not updated for an extended period or your order has not arrived within the expected timeframe, contact us at support@creativejunkie.com with your order number.

Lost Packages

If you believe your package has been lost in transit, contact us as soon as possible at support@creativejunkie.com.

Claims for packages believed to be lost should preferably be submitted within 7 days after the estimated delivery date. We will review the tracking information and work with our fulfillment and shipping partners to investigate the shipment.

If the carrier confirms that the package was lost in transit, we will determine an appropriate resolution, which may include a replacement or refund.

Packages Marked as Delivered

If tracking states that your package was delivered but you cannot locate it, please:

  1. Check around your property, mailbox, parcel locker, front desk, or other secure delivery locations.
  2. Ask household members, neighbors, or building management whether they accepted the package.
  3. Contact the shipping carrier for delivery details.
  4. Allow up to 48 hours, as some carriers may mark packages delivered shortly before the package arrives.

Creative Junkie is not automatically responsible for replacing or refunding an order that the carrier has confirmed as delivered to the address provided at checkout. We will nevertheless review the circumstances and assist where reasonably possible.

Damaged Packages or Incorrect Items

Please inspect your order promptly after delivery.

If your package or product arrives damaged, defective, misprinted, or incorrect, contact us within 7 days of delivery at support@creativejunkie.com.

Include:

  • Your order number
  • Clear photographs or videos of the product and packaging
  • A brief description of the problem
  • A photograph of the shipping label when requested

Approved claims will be handled in accordance with our Refund & Return Policy.

Order Cancellations and Changes

Because products are made to order, cancellation or modification requests must be submitted as soon as possible.

Orders may generally only be canceled before production begins. Once an order has entered production or shipped, we may be unable to cancel it or change its products, size, color, shipping method, or delivery address.

Submitting a request does not guarantee that the order can be changed or canceled.

Contact Us

For questions regarding shipping, tracking, or delivery, contact:

Creative Junkie
Email: support@creativejunkie.com

Please include your order number when contacting us so that we can assist you efficiently.